PrivacyPolicy

1. Introduction
Cleanmei.com (hereinafter referred to as "we", "us" or "the Website") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect the personal information you provide when using our Website, purchasing our clean beauty and skincare products, or interacting with our services. By accessing or using our Website and services, you acknowledge that you have read, understood and agreed to the terms of this Privacy Policy.
This Policy applies to all users of the Website, including visitors browsing product information, registered members, and customers placing orders. It does not apply to third-party websites or services linked to our Website, and we are not responsible for the privacy practices of such third parties.

2. Information We Collect

2.1 Information You Voluntarily Provide

When you use our services, you may choose to provide us with personal information, including but not limited to:
  • Account Registration Information: Such as your full name, email address, phone number, password, and shipping address when you create an account on the Website.
  • Order and Payment Information: Such as your payment method details (we do not store complete credit card information; it is processed by authorized third-party payment providers), order history, product preferences, and billing address when you place an order for clean beauty and skincare products.
  • Communication and Feedback Information: Such as your questions, comments, suggestions, or complaint details when you contact our customer support team, participate in surveys, or submit product reviews.
  • Other Voluntary Information: Such as your date of birth (for age-restricted product purchases) or skin type information provided when participating in our personalized product recommendation services.

2.2 Information Automatically Collected

When you access or use our Website, we may automatically collect certain information through cookies, web beacons, and other tracking technologies, including but not limited to:
  • Log Data: Such as your IP address, browser type and version, operating system, access time, pages visited, and the URL that directed you to our Website.
  • Usage Data: Such as your browsing behavior (e.g., products viewed, search queries, time spent on pages), purchase frequency, and interaction with our promotional content.
  • Device Information: Such as the type, model, and unique device identifier of the device you use to access the Website.

3. How We Use Your Information

We use the collected information for the following legitimate business purposes:
  • Process and Fulfill Orders: Verify your identity, process payments, arrange product delivery, send order confirmations and shipping updates.
  • Provide Customer Support: Respond to your inquiries, resolve complaints, and provide after-sales services related to our clean beauty and skincare products.
  • Improve Our Services and Products: Analyze user behavior and feedback to optimize the Website's functionality, update product offerings (e.g., developing new clean beauty formulas based on user needs), and enhance the user experience.
  • Send Marketing Communications: With your consent, send you information about new products, promotions, discounts, and beauty tips related to clean beauty and skincare. You can unsubscribe from these communications at any time through the link provided in the messages.
  • Ensure Website Security: Detect and prevent fraudulent activities, unauthorized access, and other security risks to protect both users and the Website.
  • Comply with Legal Obligations: Respond to legal requests, enforce our terms of service, and comply with applicable laws and regulations.

4. How We Share Your Information

We will not sell, rent, or lease your personal information to third parties for commercial purposes without your explicit consent, except in the following circumstances:
  • With Third-Party Service Providers: We may share your information with authorized third parties who assist us in providing services, such as payment processors (e.g., PayPal, Stripe) to process transactions, logistics companies to deliver products, IT service providers to maintain the Website, and marketing agencies to conduct targeted promotions (only with your consent). These third parties are required to comply with strict confidentiality obligations and may only use your information for the purposes specified by us.
  • For Legal Reasons: We may disclose your information if required by law, regulation, court order, or government authority, or if we believe such disclosure is necessary to protect our legal rights, property, or safety, or the rights, property, or safety of other users or the public.
  • In Business Transitions: In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of the business transaction. We will notify you in advance of such a transfer and ensure that the receiving party complies with this Privacy Policy.

5. Your Rights Regarding Personal Information

You have the following rights with respect to your personal information, subject to applicable laws:
  • Right to Access: You can request access to the personal information we hold about you, including the type, purpose, and recipients of the information shared.
  • Right to Correction: If your personal information is inaccurate or incomplete, you can request us to correct or update it.
  • Right to Deletion: You can request us to delete your personal information if it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent (where applicable).
  • Right to Withdraw Consent: You can withdraw your consent to our use of your information for marketing purposes at any time. This will not affect the lawfulness of our use of your information based on consent before withdrawal.
  • Right to Data Portability: You can request us to provide your personal information in a structured, commonly used, and machine-readable format, or to transmit it directly to another data controller (where technically feasible).
To exercise any of these rights, please contact us through the contact information provided in Section 9. We will respond to your request within a reasonable time frame as required by law.

6. Data Security

We take reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, modification, or destruction. These measures include:
  • Using encryption technology (e.g., SSL) to secure data transmission between your device and our Website.
  • Implementing access control systems to restrict access to personal information to authorized personnel only.
  • Regularly updating and maintaining security software and systems to address potential vulnerabilities.
  • Conducting regular security audits and employee training to enhance data protection awareness.
However, please note that no method of data transmission or storage is 100% secure. We cannot guarantee absolute security, but we will take all reasonable steps to minimize risks.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., web beacons, pixel tags) to enhance your browsing experience, analyze Website usage, and deliver personalized content and advertisements.
  • Necessary Cookies: These cookies are essential for the operation of the Website, enabling you to navigate and use its core functions (e.g., processing orders). They cannot be disabled.
  • Performance and Analytics Cookies: These cookies collect information about how you use the Website (e.g., pages visited, errors encountered) to help us improve performance and functionality.
  • Marketing and Targeting Cookies: These cookies track your browsing activity to deliver relevant advertisements and promotions for our clean beauty products.
You can manage your cookie preferences through your browser settings, but disabling certain cookies may affect the functionality of the Website. For more details, please refer to our Cookie Policy (if applicable).

8. Children's Privacy

Our Website and services are not intended for children under the age of 13 (or the minimum age required by applicable law). We do not intentionally collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will promptly delete such information. If you believe your child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes, we will notify you by posting the updated Policy on the Website (with a revised "Last Updated" date) and, where appropriate, by email or other means. We encourage you to review this Policy periodically. Your continued use of the Website and services after the update constitutes your acceptance of the revised Policy.
Last Updated: [Insert Date]

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through the following channels:
  • Email: cleanmei@163.com